SSM

everyone's concluding on SSM, i guess so should since it's has been a memorable journey.

i still rememeber the last marketing lecture where this big angry man walked in and talked about this subject called service skills methodology. and he made it like the most scary subject in the world. the way he spoke was intimidating coupled with his size... wow... scary... i definitely wasn't looking forward to it.

my journey in ssm was..... screwed up. not the subject. but me. i committed so many redundant mistakes i can't hardly remembered. all thanks to my bad memory and carelessness. i forget too often. as a result i really made quite afew people angry with me. for that i really apologise! and a couple of people who always gave me encouragement when i needed them, you guys and girls know who y'all are. i'll mention afew of the more important people in my journey of ssm. not say the others are not important, these are just more because i worked with them etc. get what i mean? hahaha!

albert: inevitably, ya always know about my day one way or another. sometimes ya sound like you're criticising me but i know ya mean well. hahaha! somehow no matter how bad my day was, we'll laugh about them in the end, thanks dude.

kher meng: dude, u did well as headwaiter and you're a good friend, i know you believe in me but i can't. sorry for the disappointment though.

Yvonne: never fails to perk me up with her encouraging words like errr... a mother... ? a sister..? or a really good friend! hahaha! i appreciate them! THANK YOU!

Miaohong: really really sorry, i know i made ya kinda pissed off at me when ya was my captain. i felt really guilty after operations. you were great, the station would have collapsed totally without you, sorry i wasn't much of a help.

Andrea: former fellow bartender. i'm sorry i didn't help u with the coffee. i really had no idea how to make them. i know i wasn't a big help but i really tried. i think i pissed you off some time during operations, SORRY!!

Mr Goh: he's the most incredible teacher. hahaha! it's self explanatory to those who have been taught by him.



i should have done this earlier but imma blog about my unluckiest day in SSM which was 2nd last week as bartender. i was reminded of it by bert just now when we went sakura to have our dinner. and he was laughing like shit over it. hahaha! what a 幸灾乐祸, hahaha! here goes.....

i was runner together with miaohong but she had to go for her PT 2. just before operations, i was changed to be bartender together with andrea. since there were only 2 allocated runners, i had to do the opening for runner before going off to help bar if not there'll be no one. till after opening runner duties, i was kinda happy because everything went quite smoothly for me.

so i finished opening it early with help with the help from Wina! so... i looked around to try find something to do. ahh...~ then i saw kelson wiping the condiments! so i thought! i can do that! so i got myself a cloth which was too large to stuff into the neck of the bottle so i went to change for another. just when i picked the first bottle with my right hand. (the cloth was in my right hand) calynn exclaimed 'AHH... YOUR CLOTH!!!!!' then the 'piang' the vinegar bottle shattered into pieces with the strong smell vinegar quickly spreading in the air causing everyone to look around to find the source of the choking smell, if not for the sound of shattering glass. i froze, miss mark saw. mr goh wasn't there, i thought it was a relief. we cleared it up rather quickly. but i was feeling really bad already. i don't know what happened to the cloth in my hand, i think i put it back onto the table. hahaha!

so bar started, i didn't get to try making coffee because there was no time, soo... i didn't really know how to make coffee at all. when we were learning mocktails, i felt trickles of water when i shook the concoction beside my face. but i didn't think it was significant so i didn't care about it. ah.... then mr goh came. i remember what he said. he picked up the shaker glass. he showed it to me. 'dennis, why is this glass chipped?' i really didn't know sooo... 'i don't know, mr goh.' 'this glass is made of tempered glass and it takes talent to chip this. and now you tell me you don't know how it happened? are you telling me this glass chipped itself? for that yall will have to work just one shaker!' with his signature tone and slammed the glass onto the metal counter. i was really innocent! i dunno how it happened, but still i bore the blame. hahaha! but in the end he returned with a new glass from the store. whew... if not we would've died.

mr goh helped make coffee during operations. he took a coffee cup and he walked towards me. i knew something was wrong. 'dennis, come, see this.' i looked. it was a chip. 'you want to use this chipped coffee cup to serve my customers?' of course i replied 'no, mr goh'. he brought the coffee cup somewhere else after that i think. i continued washing.i bore the blame again.

in the middle of operations. MR GOH DEMANDED I DO COFFEE!! AAAHHHH. when he said it, i froze totally because i never did it before. so no choice i go try. when i tried to fix the thing with the coffee powder into the coffee machine to make the coffee i didn't fix properly. then the coffee flowed out from all directions. ok.. i'm dead. 'didn't ms mark teach yall to make coffee before operations? go away! he can't make coffee. andrea, take over' so i walked back to wash stuff.

during operations i did a lot of washing. i wash wash wash. then i accidentally dropped one of the stuff onto the wine glass, and you can guess what the hell happened, wine glass BROKE. mr goh was behind me making coffee. i looked back, he didn't know but i know i surely kena more if i don't say. so i gathered up my courage. 'Mr goh, i broke a wine glass.' he gave me the 'sian-already' face. 'you chip my shaker glass, you chip my cup, you can't make coffee and now you broke my wine glass. and before operations you broke something else right? what can you do? tell what me what are you dennis?' (i guess i should've known he would've found out about the vinegar bottle sooner or later) i was damn pissed off at myself that moment. i replied 'useless' then continued doing my work. mr goh replied 'i'm starting to think that, dennis'

some after awhile during operations. he came back and he said. 'dennis, break another wine glass lah, wine glasses should come in pairs, break another one lah, make it 2 lah' at that moment i really didn't want to say anything anymore so i ignored him.

what terrible day of broken glasses. i'm glad ssm is over but somehow i will still miss it.

and i wished i knew why.....